If you haven’t submitted an order, you can clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket. If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, as orders move rapidly through to our warehouse. We will try our best to make any changes, but we cannot make any guarantees, as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures. You will find more information about this in our Help Centre.

We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. You can place a new order for the item you wanted using your original offer code. If you don’t have the code, enter a note into the ‘Other instructions’ section of our checkout page saying it’s an exchange replacement, along with your original order number and our team will apply the offer for you.

Unfortunately, we are unable to change the delivery address once you placed your order. But you may contact us to check if the order is not dispatched till that time so we can assist you with it as possible.

At the moment, we only accept Credit/Debit cards and PayPal payments.

x-parel.com accepts most major credit and debit cards; VISA, Mastercard, AMEX, and Discover. You can also choose to pay using PayPal. All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

If you to choose to pay by PayPal, you can select PayPal at checkout page. You will then be directed to PayPal, where you will login in to your PayPal account and complete the order.

Yes, you can check exactly how your order is progressing through our system by simply logging in to your account. Please click here to log in to your account.

Sample ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.

Unfortunately not, you will need to place a separate order for anything else that you want to buy.